The intended result of introducing new technology in the workplace is that it will enable the users to do their job in a way that increases their output or provides new insight into their field. This is not always the case, especially when a new technology is being installed. Whether the subject is hardware or software, communications or applications, there is always a learning curve that needs to be addressed and overcome. Experienced administrators and managers will recognize this and take measures to avoid the problems associated with the learning curve.
The very first aspect to consider is if the technology has been installed and used by other companies in a way that you intend to use it. Being the first field test of a new technology or integration of several technologies has the potential to be a rough ride for your office and your staff. Maintain clear goals as to what you hope to accomplish with the new addition. Obtain service, training and support guarantees from the vendors and integrators. Follow-up on customer references you receive from the vendors for these new products. How are these companies using the technology and what problems did they have? Are there similar corporate uses being implemented or are the fields so diverse that your companies’ installation will be radically different?
As the new technology is being installed and introduced to the office make sure that there are key personnel learning from and working with the integrators. Having knowledgeable users provide their insight and expertise as the installation progresses provides invaluable tools to smooth the learning curve for the rest of the office staff. These key people require not only the skills to understand the new technology, but the patience and ability to teach others. Depending upon the size and scope of your organization, it might be wise to create a position of Technical Trainer to handle these issues and installations.
New technology must be sifted through to separate the hype from the valuable gems. If your company can benefit from a cutting edge service or even just an expansive upgrade to existing technology, make sure that you contract for a sufficient amount of training. All too often, decisions are made to purchase so-called cheap technology, only to find out later the true cost of ownership included a large amount of unproductive effort from your staff.
We need to learn from the larger corporations who have understood the value of training for years. So often, small businesses look at the cost of a piece of hardware and software as the total cost and we minimize or eliminate the amount of personal training to save money. We all know the old adage "you can pay me now, or pay me later." If the learning curve is not overcome by the training of capable staff, then the promised productivity of new technology is never fully achieved.
Since 1979 Software First, Inc. has provided Property Management and HUD software solutions to the New York area. For information contact Fred Seltzer: 800-227-7038 or Email: seltzer@sfisolutions.com — Home Page:www.sfisolutions.com.